• Provide application and operational support to ensure that client support expections are met through first and second level problem determination and resolution efforts.
• Respond to user's concern via telephone, email, facsimile, or video conference prompty and efficiently.
• Accurately log all helpdesk-related information such as Issue Details, Issue Handling History, and User Info.
• Maintain reasonable discipline and decorum in the Help Desk area.
• Perform other functions or profects, which may be assigned by upper level.
Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, Business Computer or related fields.
** Experience 1 - 2 years **
• New graduated is welcome
• Experience in IT Support, Call Center, or the other related fields.
• Experience in telephone support of external customers in resolving the specific the specific problems will be advantage.
• Experience with Microsoft Operating Systems and IT Applications.
• Strong abilities to analyze and prioritize issues for problem's resolution (Troubleshooting)
• Good understanding and appreciation of information technology
• Network & INFRA (Server related etc.) knowledge will be the advantage.
• Flexible to working hours (can work during weekend / public holiday and rotation shifts) is a MUST
ความสามารถทางภาษา English Thai Japanese will be adventage
ข้อได้เปรียบ • Experience in telephone support of external customers in resolving the specific the specific problems will be advantage. • Network & INFRA (Server related etc.) knowledge will be the advantage.
สวัสดิการ - Training & Development working skill - Health Insurance (Include spouse and child for permanent employee) - Dental Treatment fee (Additional form Social Security Fund) - Accident Insurance - Company trip and New Year party - Customer site at upcountry allowance 100 baht. /day - Yearly Health Check Up